The purchased items can be returned within 24 hours of receiving them. The customer must keep the product intact without any damage or stains. Further, the customer must produce the tags attached to the product and the original invoice to return a product successfully.
What is the procedure to exchange/return a product?
Go to ‘Your Orders’ and select the product you would like to return. Select the ‘Return/Exchange’ option there and confirm the return. Wait for 48 hours for the delivery executive to pick up the product in its original condition. The amount will be refunded once the product reaches our facility and is examined for any defects/stains.
Will I get a total refund if I return the product?
As per our guidelines, the returned products must be intact without any damage or stains. Further, the customer must possess the original tags of the product and the invoice in order to process the return. Upon reviewing the product, the total refund will be processed within 48 hours.
How do I connect with the customer support team?
You can reach out to us at [email protected] or call us at +91 8096459999.
How many stores does CMR Shopping Mall have?
CMR Shopping Mall has 32 stores at various prominent locations. Check the store locations here.
Does CMR Shopping Mall provide international shipping?
Yes, we do provide international shipping at standard international shipping charges.
Can I modify my order after placing it?
Yes, you can modify your order within 24 hours of placing it. To modify your order, go to ‘Orders’ and select the ‘Modify Order’ option. However, the modify option can only be used to change the size of the ordered product and does not allow for swapping the ordered product with a different one.
What is the estimated delivery period from the day of placing the order?
The product will be delivered within a week of placing the order. However, the delivery period may vary depending on the distance of your location from our facility.
How do I locate the nearest CMR Shopping Mall store near me?
You can check for your nearest CMR Shopping Mall store here.
What is the minimum order value?
The minimum order value to order from CMR Shopping Mall website is ₹149.
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